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My account

    • If you are not yet a customer of Linde Gas Benelux, you can register as a 'new customer' using the link below. You can also click on 'Login/Register' at the top right. A pop-up will appear with 'Register' on the right-hand side. After you click this, a new page will appear with the option 'Register as a new customer'. On the next screen, fill in your details and click on 'Create Account'. Your account will then be verified by our customer service team and they will contact you if there are any questions. Once your account has been released, you will receive a confirmation email. You can then log in and use your account. Are you a Linde customer or in doubt? Then you can also contact us via our live chat. If you do not see a blue 'Chat' button at the bottom right, it may be because you have not accepted the cookies. These are required to use the live chat.

    Register as a new customer

    • If you are already a customer of Linde Gas Benelux, you can register as an 'existing customer' using the link below. You can also click on 'Login/Register' at the top right. A pop-up will appear where on the right-hand side it says 'Register'. A new page will then appear with the option 'Register as an existing customer'. To create an account, you will need your customer number and a delivery document or invoice number. This document should not be older than 6 months. After entering both numbers, you can enter your information and click on 'Create Account'. You will have immediate access to your online account.

    Register as an existing customer

    • Creating an online account can only be done with documents not older than 6 months. Are you in no hurry and expecting a delivery from Linde Gas Benelux soon? Then it is best to wait and create an account with that delivery document. If you need an online account immediately and have no scheduled deliveries listed, please contact our customer service via the link below.

    Contact

    • To create an online account you need a delivery document or invoice that is not older than 6 months. Do you not yet have a delivery document or invoice because you have just become a customer of Linde Gas Benelux and have not yet received a delivery? If you haven't placed the order for the first deliveries either, you should contact our sales team via the link below so they can help you create an online account. If the order has already been placed, it is best to wait until it arrives and use that delivery document to create an online account.

    Contact

    • When registering, you must provide a username. The username must always be an e-mail address. Important: When registering, you must also provide a contact email address. The e-mail address you enter here is the e-mail address to which messages are sent from the customer portal (e.g. order confirmations). We recommend keeping the username and contact email address the same to keep it as clear as possible for yourself. If you want to change the username, you can easily create a new online account by re-registering as an existing customer and entering a new email address as the username there.

    • The email address you use to log in, your username, cannot be changed. If you want a new user name, you will have to create an account again by re-registering as an existing customer. You will then have the same access as before. Are you using online tank management with your current user name? If so, it must be added to your new user account separately by our customer service.

    Register as an existing customer Contact

    • Passwords must be a minimum of 8 characters and meet the following criteria:
    - The password must contain lowercase and uppercase letters.
    - The password must contain at least one number and one letter.
    - The password must consist of at least three consecutive letters or numbers.
    - The password must not be the same as the username.

    • You can change your password after you have logged in. To do this, go to 'My Account' and then 'My Profile'. Select the 'Contact and password' option. Here you can change your password. You can also go directly to this area using the link below.

    Change password

    • If you click on 'Login / Register' in the upper right corner of this page, a pop-up will appear where you can log in. Below the field where you must enter your password it says 'Forgot password'. If you click on it, you will be redirected to the page where you can reset your password. You will then be sent an email with which you can reset your password.

    Reset password

    • If you have not logged in for more than 6 months or have entered an incorrect password more than 8 times, your account will be automatically locked. If this happens, an option to unblock your account will appear when you log in. You will then enter the requested information and then receive an email with a link to reactivate your account.

    Didn't you receive an email? Please check that the e-mail has not ended up in your spam (box) / junk mail.
    Please note: It may take a few minutes to receive the email.

    Didn't succeed in unblocking your account? Then you can contact us via live chat. If you do not see a blue 'Chat' button at the bottom right, it may be because you have not accepted the cookies. These are required to use the live chat.

    • If you wish to delete your user account, please contact us via the link below. Please include your username and customer number. You can create a new account at any time.

    Contact form

    • In the 'my account' environment you have the option 'Orders & Deliveries'. Here you can find all orders, regardless of whether they were ordered through the webshop or another channel. Here you will also find any bulk deliveries and special gas deliveries. In addition, you can directly download the delivery documents of all orders.

    Go to 'Orders & deliveries'

    • It is currently not possible to assign different access rights to accounts. This means that all colleagues have the same access when they create an online account. There is no such thing as a superuser. Of course, a customer number and document number is required to create an account.

    • There is no maximum number of online accounts associated with a customer number. Therefore, all your colleagues will be able to have their own account with their own email address as the username.

    • If your customer numbers all belong to the same Linde entity, you only need to have one online account. You can register as an existing customer with one of the customer numbers and then use the 'add customer number' option to add the other customer numbers. Please note that to add an additional customer number you need the customer number and a document number (order, delivery document or invoice) that is not older than 6 months.

    Do you have customer numbers from different Linde entities, for example a customer number from Linde Gas Benelux and a customer number from Linde Healthcare Benelux? In that case you will need a separate account on both websites.

    Go to 'Add customer number' Register as an existing customer

    • If you are logged in, you can go to the 'my profile' area via the 'my account' area. There you choose the option 'add customer number'. To add an additional customer number you need the customer number and a document number (order, delivery document or invoice) that is not older than 6 months. Don't have a document number? Please contact our customer service via the link below.

    Go to 'Add customer number' Contact

    • Deleting customer numbers from your online account can only be done by our customer service team. You can submit your request via the link below. Be sure to clearly state the customer number you would like removed from your online account.

    Contact

    • If you are logged in, you can go to the 'my profile' area through the 'my account' area. There you choose the 'Delivery information' option. Then click on 'Add a new delivery address' and there you can enter the details of the new location. You also have the option to add a new delivery address if you are in the process of placing an order. When selecting the delivery location, there is also the option 'Add a new delivery address'.

    Go to 'Add new delivery address'

    • Changing delivery addresses can only be done by our customer service. You can request this through the link below. Please indicate which delivery address is and what the new address should be.

    Contact

    • The deletion of delivery addresses can only be done by our customer service. You can request this through the link below. Please indicate which delivery address has to be deleted.

    Contact

    • There may be several reasons why you cannot log in:

    - You are trying to log in at the wrong webshop (for medical gases go to Linde Healthcare Benelux)
    - You are trying to log in with the wrong user name (go to forgot username)
    - You are trying to log in with a wrong password (go to forgot password)
    - You have not logged in for more than 6 months and your account has been blocked (please contact our customer service department using the live chat)
    - None of the above situations? Then try to delete your cookies

    Should none of the above solutions fix the problem, you can contact us via live chat. If you do not see a blue 'Chat' button in the bottom right corner, it may be because you have not accepted the cookies. These are required for the use of the live chat.

    • The Linde Gas Benelux customer portal works optimally when the following browser versions are used:

    Chrome - 126 and higher
    Firefox - 126 and higher
    Internet Explorer - 11 and higher
    Safari - 16.5 and higher

    The customer portal is also 'mobile responsive', which means that it also works on tablets and cell phones. Although the shop also works in other browsers, working and display errors may occur. Because of the many different browsers we cannot help you with this. We count on your understanding.
    Please check in your browser settings whether Javascript is enabled. If you want to know which browser version you are using, click on "Help" in the menu of your browser in Windows and Linux. On a Mac, select the Apple menu and click on ´About´.

    • We take appropriate security measures to protect the data stored on our servers. We draw your attention to the fact that the transmission of information over the Internet (and through other electronic channels) always involves a certain amount of risk and that we cannot make any guarantees regarding the security of information transmitted in this manner.

    • If you see the message 'your registration is pending and not yet approved. Therefore, you cannot log in now', it means that you have registered as a new customer, but your account has not been released yet. There could be several reasons for this, so we recommend that you contact our customer service team via live chat in this situation. If you do not see a blue 'Chat' button in the bottom right corner, it may be because you have not accepted the cookies. These are required for the use of the live chat.

    • The use of the customer portal is free of charge for all Linde customers. The only exception is the use of online tank management, which is an additional functionality to see the consumption of bulk tanks. This functionality must be requested separately and does not come standard with an account.

    • If you would like to use the online tank management functionality, please contact your account manager directly. Don't know who your account manager is? If so, please contact us via the link below.

    Please note that in order to use online tank management, you will need an online account. If you do not already have one, you can easily register as an existing customer. For this you need a customer number and a delivery document or invoice (not older than 6 months). Through the link below you can create an account directly.

    Create an online account (existing user) Contact

    • All data contained in the online tank management environment comes from a separate internal system and therefore can only be modified by our bulk department. Please use the link below to contact our customer service department and clearly state in the request which items you would like modified.

    Contact

    • In the 'my profile' environment we have a functionality called 'Manage email addresses'. Here you can see which e-mail addresses we use for different purposes. Think of e-mail addresses for receiving digital invoices, digital delivery documents, information about orders placed, etc. You can edit or add e-mail addresses yourself. Please note that for some purposes we can only use one e-mail address and it is not possible to add more than one. If you do try to add an additional e-mail address, you will automatically get an error message.

    Go to 'Manage e-mail addresses'

Order

    • After logging in, you can use the catalog or search bar to find the products. If you want to order gas, you can specify the package or cylinder size under the selected gas. You can also specify how much you want to order and how many empty cylinders you want to return. If you want to order equipment or accessories, you can enter the quantity at the product and add it to your cart. Once you have added all products to your cart, you can choose the delivery location during the ordering process and provide any comments to our customer service team. Think of special delivery instructions, the contact person on site or a request for products you want to order that are not yet available online. After completing the order, you will receive a confirmation email and your order will be processed.

    • If you have placed your order through the webshop, it is not possible to change the order yourself. If it concerns an order that should be delivered the next working day, it is best to contact us directly by phone at +31 (0)88 262 62 62 or during office hours via our live chat. Otherwise, you can contact our customer service via the link below so that they can adjust the order for you. It is important that you include the order number and mention exactly what needs to be changed.

    Contact form

    • There are restrictions on ordering certain gases online if these products are classified as hazardous substances, such as refrigerants. An F-gases certificate is required to order refrigerants, but other products may also require restrictions or certificates. If you do not meet these or if these certificates have not been shared with Linde Gas, you cannot order the relevant products. An error message will appear in your shopping cart. Would you still like to order these products? Please contact us via the link below.

    Contact form

    • Contact our customer service team via live chat (business hours) or via the link below. Please have the order number ready so we can help you as quick as possible.

    Contact form

    • There could be several reasons why your account is blocked. Please contact our customer service team using the link below and make sure you provide us with the exact error message so we can help you as soon as possible.

    Contact form

    • If you have placed an existing order that you would like to save as a 'standard order', please go to the 'my account' area and select 'orders & deliveries'. You can use the search function to look up the order. If you click on the order to open it, the details of the order will appear and you will have the option to save the order as a template. You will be able to use the 'my account' area to look up your standard orders and change them if necessary or re-order them directly.

    Go to 'Orders & deliveries'

    • We offer several options for easy reordering. The link below will take you directly to the 'Reorder' area. There you can choose for example 'recently ordered products' where you will see a list of your most recently ordered products. These are products ordered by you through the webshop itself and products from orders put into the system by our customer service. You can also choose 'Find a previously placed order' where you have the option to load products from a previously placed order directly into your shopping cart. Another option is to order based on your stock, where you will see a list of the cylinders that are currently in stock with you and can reorder them immediately. Do you know the Linde item codes by heart? Then you can choose 'Quick order with article codes' and add the products via the article number.

    Ga naar 'Opnieuw bestellen'

    • Linde Gas Benelux and Linde Gas Cryoservices are separately registered with the Chamber of Commerce and therefore two separate legal entities. According to the General Data Protection Regulation (AVG), no personal data may be exchanged between companies. To still be able to order on the Linde Gas Benelux webshop as a customer of Linde Gas Cryoservices, it is necessary that you first register as a customer of Linde Gas Benelux. Please contact us via the link below.

    Contact form

    • Most gas mixtures are available online, but not all specialty gas mixtures are available. If you cannot find the mixture you want, request it via SPECIFY.

    • Yes, that is possible. Via SPECIFY you can compose your own gas mixture and get a quote right away.

    • Linde Gas Benelux has a specialist department that can find out for you whether the gas mixture you require is available and give advice about it. You can contact us via the link below. In addition, you can also use SPECIFY to create your own gas mixture and request a quotation.

    Contact form

    • For special gases, we have the HIQ Redline C300 series. More information (and the possibility to request it) can be found at the link below. Or you can contact our HIQ department using our contact form.

    HIQ Redline C300 Contact form

    • At this time it is not yet possible to order bulk liquid gases through the webshop. However, it is possible to track your scheduled deliveries via 'Orders & Deliveries' or via 'Online tank management'.

    Go to 'Orders & Deliveries'

    • For rush orders, please email bestelling@linde.com with "RUSH ORDER" in the subject line. It is important that you include the following information:

    Customer number
    Requested delivery day and time
    Delivery address
    Products
    Times that someone will be there to collect the delivery
    In the case of bundles whether a forklift is present
    Contact person on site
    Telephone number contact person on site
    That you agree to the rush order fee

    • It is possible to realize an OCI or CXML punchout link, provided certain conditions are met. Are you interested in a punchout link or have any questions about it? Please contact us using the link below.

    Contact form

    • Linde Gas Benelux does not sell recycling cylinders. It is only possible to rent them from us.

    • Linde Gas Benelux rents out recycle cylinders with these sizes:
    12 litres = max 8 kg fill
    27 litres = max 18 kg fill
    61 litres = max 41 kg fill.

    • The common refrigerants (low pressure) can. There are special cylinders for flammable refrigerants, such as R-32. There are also exceptions for high-pressure products, such as R-23. For more information, you can always contact our refrigerants recycling department.

    Contactformulier

    • At some depots/agents, we have recycle cylinders in stock.

    • Yes, every return of a recycle cylinder must have a 'begeleidingsbrief' attached.

    • Our refrigerant recycling department can send these documents in limited quantities. For larger quantities, please visit www.beurtvaartadres.nl

    • At the moment, it is not (yet) possible to order recyle cylinders via our webshop or to schedule a return.

Invoices

    • If you are logged in, you can choose 'Invoices' through the 'my account' area. There you can use filters or searches to find your invoice. You can then select the invoice and download a copy invoice.

    Go to 'Invoices'

    • This means that you still had a cylinder on balance in the billing period. You can download the copy invoice via 'Invoices' in the my account area.Here you will find an overview of the cylinders in day rental on the second invoice page. If a cylinder was returned before the end of the invoice period, you can read here the number of rental days that were charged. In addition, you can find the return date of the returned cylinder there.

    Example:
    I returned my cylinder on 20 August. On 3 September I receive the invoice for the month of August. The second invoice sheet (downloadable via 'my account') states that the cylinder was returned on 20 August and the rent was charged from 1 August to 20 August.

    Example 2:
    I returned my cylinder on 1 September. On 3 September I receive the invoice for the month of August. On the second invoice sheet (downloadable via 'my account') it states that the cilinder is still on balance. This is because the cylinder was handed in after the billing period. On the next invoice, this cylinder will be listed as returned.

    Go to 'Invoices'

    • You pay daily rental for each cylinder you have on site. This takes effect from the time of delivery. Daily rent is calculated by multiplying the number of cylinders on location by the number of days they have been in your possession.

    • The possibility exists that the lease has not yet been terminated. If you would like to learn more about the options for terminating your lease, please contact our customer service department via the link below.

    Contact form

    • Surcharge for long term (lease term longer than 2 months) and extra long term (lease term longer than 4 months).

    • You get this surcharge because you are not yet using e-billing and receive invoices by post. Would you like to receive your invoices digitally via e-mail from now on? Then you can register yourself for e-billing in the ‘my profile’ area. There, you choose the option ‘Manage e-mail addresses’ and have the option to add (or change) an e-mail address for e-billing. Please note that you can only register one email address for e-billing.

    Go to 'Manage e-mail addresses'

    • Administration costs are the costs incurred by Linde for the administrative process.

    • The 'Time window fee' is a surcharge charged if a time window of less than four hours is specified for delivery. You can avoid this surcharge by maintaining a time window of at least four hours.

    • The 'dropcharge' surcharge is calculated as the travel cost for liquid deliveries.

    • The ADR (transportation of dangerous goods by road) lays down international provisions and regulations on the transportation of dangerous goods. VMT stands for safety and environmental surcharge. Both are necessary to ensure your and our safety. This surcharge includes costs that Linde Gas must incur to comply with all international laws and regulations. This includes first of all the people: training, courses and exams, as well as certifications according to ISO, for example.

    • ADR is a government provision, a kind of tax for transporting hazardous products. This is charged by default whether you have Linde delivered or pick up the cylinder yourself.

    • Please contact us using the link below. Please include the invoice number and your question/complaint in the request field so that we can help you as soon as possible. After your request is received through the above channels, our customer service team will take care of your question/request. We aim to do this within 5 business days and will contact you if there are any uncertainties. After the investigation is conducted by our customer service, you will receive the conclusion of our findings.

    Contact form

    • We apply different surcharges in different situations. If the relevant surcharge is not mentioned in this FAQ, please contact our customer service via the link below.

    Contact form

    • Do you have a specific question about your invoice or need additional clarification? Contact our customer service via the link below.

    Contact form

    • E-invoicing is the digital delivery of invoices. It is then sent to you in PDF format via e-mail on behalf of benelux @ linde.com. Would you like to register your organisation for e-invoicing, also known as e-billing? Then you can register yourself for e-billing in the ‘my profile’ area. There, you choose the option ‘Manage e-mail addresses’ and have the option to add (or change) an e-mail address for e-billing. Please note that you can only register one email address for e-billing.

    Go to 'Manage e-mail addresses'

    • You can easily sign up for e-invoicing in the ‘my profile’ environment. Once you are logged in, go to the ‘my account’ environment. Here you can click through to the ‘my profile’ environment. Next, choose the ‘Manage e-mail addresses’ option in the menu. There, you can add an e-mail address where you tick e-invoicing. From then on, you will receive invoices at the e-mail address you entered.

    Go to 'Manage e-mail addresses'

    • If you are logged in, you will go to the ‘my account’ area. Here, you can click through to the ‘my profile’ area. Then choose the ‘Manage e-mail addresses’ option in the menu. You will see in the overview an e-mail address that is currently used for e-invoicing. If you click on ‘edit contact’, you can change the e-mail address.

    Go to 'Manage e-mail addresses'

    • Linde is trying to avoid sending invoices by post and encourage its customers to use e-invoicing. However, if you wish to discontinue your e-invoicing and receive invoices by post again, please notify our customer service team using the contact form below.

    Contact

Levering

Delivery documents

    • Log in to your account with your username and password and go to 'my account'
    • In the 'my account' area, click on 'orders & deliveries'
    • Select a delivery address from the dropdown menu (if you have multiple delivery locations)
    • You have the possibility to search by delivery document number. In addition, you can use the filters to find the correct delivery document.
    • In the list of orders there is a column 'associated documents' on the right. Here you click on 'view documents' and have the opportunity to view the corresponding document.
    • After you click on the option 'view documents', a new window will appear where you can download the delivery document.
    • Please note that it can take up to two business days for the delivery document to be available for download.

    Go to 'Orders & deliveries'

    • No, the digital delivery document contains the same information as the paper delivery document in DIN A4 format. The only difference is the signature of the document.

    • Delivery documents can usually be viewed and downloaded within two business days of the delivery.

    . Go to 'Orders & deliveries'

    • Yes, this is possible. We can send you the delivery document digitally via e-mail. It is important to register your e-mail address first.

    Would you like to receive delivery documents for cylinders or nitrogen / CO2vessels?
    To do this, you can easily change your e-mail address in the ‘my profile’ environment via the ‘Contractor e-mail addresses’ functionality. If you are logged in, you can use the link below to go directly to the environment to register your e-mail address. Then click on ‘Add contact person’ and select ‘Digital delivery documents’. Once you have filled in all the details and clicked on ‘Save’, your e-mail address is registered and you will receive your delivery document at the chosen e-mail address on the next delivery.

    Register e-mail address for cylinders / vessels

    Would you like to receive delivery documents for bulk tank deliveries?
    We have a different process for these delivery documents. The link below will take you directly to the page with more information on digital delivery documents. You can then select ‘Register or change e-mail address’ on the right-hand side under the heading ‘Bulk (tanks)’. There you can enter your details and after submitting the form, our bulk department will register your e-mail address in our system.

    Register e-mail address for bulk

    • Yes, this is possible. We can send you the delivery document digitally via e-mail. It is important to register your e-mail address first.

    Would you like to receive delivery documents for cylinders or nitrogen / CO2vessels?
    To do this, you can easily change your e-mail address in the ‘my profile’ environment via the ‘Contractor e-mail addresses’ functionality. If you are logged in, you can use the link below to go directly to the environment to register your e-mail address. Then click on ‘Add contact person’ and select ‘Digital delivery documents’. Once you have filled in all the details and clicked on ‘Save’, your e-mail address is registered and you will receive your delivery document at the chosen e-mail address on the next delivery.

    Register e-mail address for cylinders / vessels

    Would you like to receive delivery documents for bulk tank deliveries?
    We have a different process for these delivery documents. The link below will take you directly to the page with more information on digital delivery documents. You can then select ‘Register or change e-mail address’ on the right-hand side under the heading ‘Bulk (tanks)’. There you can enter your details and after submitting the form, our bulk department will register your e-mail address in our system.

    Register e-mail address for bulk
    • Would you like to receive delivery documents for cylinders or nitrogen / CO2vessels?
    To do this, you can easily change your e-mail address in the ‘my profile’ environment via the ‘Contractor e-mail addresses’ functionality. If you are logged in, you can use the link below to go directly to the environment to register your e-mail address. Then click on ‘Add contact person’ and select ‘Digital delivery documents’. Once you have filled in all the details and clicked on ‘Save’, your e-mail address is registered and you will receive your delivery document at the chosen e-mail address on the next delivery.

    Register e-mail address for cylinders / vessels

    Would you like to receive delivery documents for bulk tank deliveries?
    We have a different process for these delivery documents. The link below will take you directly to the page with more information on digital delivery documents. You can then select ‘Register or change e-mail address’ on the right-hand side under the heading ‘Bulk (tanks)’. There you can enter your details and after submitting the form, our bulk department will register your e-mail address in our system.

    Register e-mail address for bulk

    • No, you can enter a maximum of one email address per delivery location.

    • For larger organizations, it is convenient to specify a shared email address (if applicable), so that multiple colleagues can access the delivery documents. This is very useful if someone is on vacation or leaves the company. It is sometimes forgotten to notify Linde of the change and with a shared mailbox, the emails keep coming in. If you do not have a general or shared email address, you can of course always log in to your online account and look up your delivery documents there.

    • No, unfortunately this is no longer possible as we are going 100% paperless. You can of course print the delivery document yourself after downloading it from the my account area.

    Go to 'Orders & deliveries'

    • To ensure high delivery reliability and efficiency, deliveries can also be made across national borders. Not all of our vehicles are (yet) equipped with the appropriate hardware.

    • Digital delivery documents are usually visible in the customer portal within two business days. However, in isolated cases this can also take several business days. Printed packing slips are scanned by us and are viewable after 4-6 weeks. The original printout of the delivery document is handed over on site upon delivery.

    • Digital delivery documents are usually visible in the customer portal within two business days. Can't find your delivery document and need it immediately? , please contact our customer service via live chat (during business hours) or via the link below.

    Contact form

Return

    • You can arrange collection of empty cylinders via the webshop. Once logged in, search for the product through the catalogue. On the product page, choose the cylinder size and at the 'return' field enter the quantities you want to return. If you do not want to order full cylinders, enter zero at 'quantity'. After, add the product to the shopping cart. You can complete your order in the same way as when ordering full cylinders.

    • You can also return your cylinders to one of our points of sale. See the list of points of sale via the link below. Please note: at Wasco outlets you can only return cylinders that have also been picked up there.

    Points of sale

    • Returning a full cylinder can be arranged in the same way as returning empty cylinders. If you are logged in, search for the product through the catalogue. On the product page choose the cylinder size and in the 'return' field enter the quantities you want to return. If you do not want to order full cylinders, enter zero at 'quantity'. Then add the product to the shopping cart. The only difference is that you indicate in the comments field at the checkoutpage that it is a full cylinder. Please also indicate the reason why you want this full cylinder picked up.

    • You can easily arrange the collection of empty cylinders via the webshop. Once logged in, search for the product via the catalogue. Then select the cylinder size on the product page and in the ‘return’ field enter the quantities you want to return. If you do not want to order full cylinders, enter zero at ‘quantity’. Then add the product to the shopping cart. You can complete your order in the same way as when ordering full cylinders.

    • Always contact us and mark the defective product before it is collected.

    Step 1: Contact our customer service
    Report your complaint to our customer service team via the link below. Please provide a clear description of the defect and include the serial number or barcode.

    Step 2: Mark and disinfect the defective cylinder
    If the product is returned, our driver will provide it with a complaint label. Based on this label, the defective product is further investigated and prevented from being delivered to customers again. When returning the defective product, we ask that you:

    → Set the defective product aside from other products
    → If applicable, to disinfect the product if it has been used in an infected area
    → Do not use stickers that are difficult to remove.

    Step 3: We will inform you of the outcome of our investigation
    After your complaint has been reported to our customer service department, you will receive a complaint number. After the product has been investigated, we will inform you of our findings as soon as possible, striving to provide you with a satisfactory solution.

    Contact form

Cylinder balance

Contracts & prices

Depots

Safety

General contact

Customer service

For questions regarding orders, invoices, contracts etc.
Phone: +31 (0)88 262 62 62


HiQ® desk - Special gases

For questions/orders regarding special gases and gas mixtures
Phone: +31 (0)313 49 04 40


Tanks emergency service

Only use this number in case of problems/malfunctions of bulk tanks
Phone: +31 (0)10 246 15 26


Contact in case of emergencies

In case of emergencies with industrial and medical gases, equipment, safety products etc.

Phone: +31 (0)88 262 62 62


In case of an emergency with specialty gases and mixtures, refrigerants and gas monitoring systems.

Phone: +31 (0)313 49 04 40